1. Make 1 business letter ( any kind ) in
English.
BEAUTY SKY
JL RAYA BOGOR NO 10
021 8452507
Tuesday,
14 october 2015
Dear
mega
Thank
you for taking the time to communicate to us why our {product / service } did
not meet your expectations. We have
every desire to address your needs and provide the best solution available to
resolve your issue as soon as possible.
We
will be in contact with you in the coming days to make our best attempt in
regaining your confidence in our company.
In addition, we will further evaluate how we can prevent this problem
from occurring again in the future.
Please
accept our sincerest apology for any trouble or inconvenience we have caused
you. Again, we highly appreciate your
feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest
advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied
customer and will hope to serve you again in the future.
Thank
you,
Sincerely
Yessi,
directur
2.
Explain in your own language what that type of letter is used for ( in English and indonesia )
this
letter explains about handling problems for customers about unsatisfactory
products and finding solutions as soon as possible so that the future better
serve customers
surat
ini menjelaskan tentang penanganan masalah untuk pelanggan mengenai produk yang
tidak memuaskan dan mencari solusi sesegera mungkin agar kedepannya lebih baik
lagi melayani pelanggan
3. Explain the importance of the letter
The
importance of this letter as a handling of customer problems on products that
are not satisfactory
